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Frequently Asked Questions |
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General Questions
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| How long does a treatment or
session last? |
The average appointment for all therapies
lasts 60 minutes. Many clients prefer a longer 90 minute treatment.
A few require a shorter 30 minute session focusing on one problem.
More serious injuries sometimes require a full two hours of Neuromuscular
Therapy to address all of the areas needing work. Energy healing more
often requires 90 minutes to complete.
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| How should I dress for my appointment? |
Come as you are for therapies requiring you
to remove your clothing. Energy work is done clothed, so wear something
comfortable and non-binding. Reflexology can be done with clothes
on. For aquatic therapies you’ll want to bring a swimsuit. Bring
or wear your sweats or a gym outfit for Exercise Programs. |
Do I have to
disrobe entirely?
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That is your option, however, keep
in mind our staff is trained to appropriately drape you for privacy. |
How will I be covered?
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Massage therapists use double sheeting and
usually a blanket unless it’s hot. In the winter, the tables
can be warmed with an electric pad and a soft fleece cover under the
bottom sheet. Neuromuscular Therapists use a hospital gown for women
and a bath towel for men, adding a blanket and a warming pad if you’re
cold.
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| Do you use oils or lotions? |
Massage therapists use mostly Biotone
massage lotions and cremes. Neuromuscular Therapists use jojoba
extract or an all natural anti-inflammatory poltice. Hot Stone
Massage uses jojoba and essential oils. |
| Will insurance cover the costs
of Massage Therapy or Neuromuscular Therapy? |
Patients can often get reimbursed for therapy
in auto accident claims or worker’s compensation injuries or
where, through an appropriate review process including a statement
of medical necessity from your doctor, special cases are approved.
In such cases your therapist will give you receipt for each treatment
giving the insurance company all the information they need for processing.
Some employers have a “cafeteria plan” where pre-tax dollars
are set aside for uninsured medical uses. Receipts recording dates
of service and fees charged are given in these cases. The Abbott Center
does not do any third-party billing. |
| How do I make an appointment? |
Call the office and leave a message on mailbox
#1 with your questions or to make or change an appointment with any
therapist. The phone is answered by the staff when they are not treating
clients, otherwise calls are returned between appointments. |
Should I tip?
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Because our therapists are independent massage
contractors, tipping is an individual choice. If you want to express
your appreciation for your therapist’s attention, please ask.
Tips are not accepted for Neuromuscular Therapy.
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How do I pay for my appointment?
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Payment is at the time of your appointment
and may be made by check, cash, Mastercard, Visa or American Express.
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How early should I arrive and
what happens if I’m late?
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If this is your first appointment, come a
few minutes early to fill out an Intake Form, otherwise come at the
time of your appointment. A late arrival will determine the length
of your treatment time. Your appointment will end as scheduled so
that the next client may begin on time.
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Can I ask my therapist to make
adjustments for my comfort?
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Absolutely! This
is your treatment. Communicate with the staff regarding room temperature,
pressure, technique, body support, covering, preferences, concerns,
etc. We value your feedback and want this to be a positive healing
experience for you.
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| Are all massages full-body
therapies, or can the staff focus on specific areas of concern? |
Most of the bodywork done at The Abbott Center
is termed “Therapeutic” meaning that the purpose of the
bodywork is more for therapy than for relaxation. All of our “Massage
Therapists” learn full-body relaxation massage as part of their
training, but their experience and knowledge allows them to tailor
your treatment to your specifications. |
Do
you have a
24-Hour
Cancellation Policy?
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Notice of cancellation is requested 24 hours
before your appointment. If your appointment time cannot be
fillled, The Abbott Center may charge you for the time missed. There
are times when circumstances don't allow for 24 hour notice. Of course
we understand in such cases. Please be aware, however, that
short notice prevents another person from filling that spot. Your
late cancellation also affects your therapist who relies on filling
her schedule to make a living. |
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